Label : IT Support (Intern) Lagos, LGLX008
Expected date : As Soon As Possible
Job Type : Internship
Reports to : IT Systems Administrator
Contact for recruitment : This email address is being protected from spambots. You need JavaScript enabled to view it. This email address is being protected from spambots. You need JavaScript enabled to view it.
Mode: Hybrid
Full Job Description
Lexium Technologies has an exciting internship opportunity for a dynamic and self-motivated IT Support Intern to join our team from October 2022 through May 2023 for approximately 40 hours per week between the hours of 9:00am and 4:00pm.
The ideal candidate will be an NYSC Corp Member or an active tertiary institution student . The successful candidate will be relationship oriented, efficient, a strong communicator, and be willing to learn. In this role, you will provide day-to-day application, network, and end-user technical support for our clients.
IT Support Interns are responsible for (but not limited to):
- Providing direct day-to-day application, network, and end-user technical support
- Responding to help desk tickets, emails, and instant message requests
- Maintaining detailed case documentation to allow for collaborative troubleshooting and resolution
- Providing basic support of our clients in house technologies (i.e. iPads, printers, copiers, audio/video systems, network connectivity etc.)
The goals of the internship will be to:
- Gain exposure to real world IT software, hardware, systems and processes
- Acquire hands on learning experience in the technology arena
- Learn how to work with different types of personalities
- Learn to work independently with little supervision
At Lexium Technologies , we are a business based on ethics and integrity. We are proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment.
The successful candidate will have the following experience and attributes:
- Basic troubleshooting skills of Windows 10,networks, printers, mobile devices, wireless networks, and be willing to learn
- Available to work 40-45 hours per week between 9:00am – 4:00pm office hours
- Basic customer service, problem solving skills, and good communication skills
- Knowledge of help desk software, databases and remote control tools
- Good troubleshooting and multi-tasking skills
- Customer service orientation and ability to effectively communicate technical advice to a non-technical audience
- Adept at working with different types of personalities and remaining calm under pressure
- Ability to diagnose and resolve local and remote computing problems
- Ability to lift 20kg or more is required
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